Recent Updates Wed, 07 May 2008 21:48:02 +0000 en Upgrading Server 12 Wed, 05 Mar 2008 03:53:38 +0000 We will be performing upgrades on server 12 starting around 9pm EST and completing around 12am EST. You may experience some connection issues with your website and email during this time.

Update: The upgrades have been completed.

]]> Holiday Support Hours Fri, 21 Dec 2007 13:32:11 +0000 Our call center will close at 6:30pm EST tonight, December 21st, for year-end team meetings. Phone support will be available between 9am EST and 5pm EST on Monday, December 24th and Monday, December 31st. Our call center will be closed on December 25th and January 1st as we observe the Christmas and New Years holidays. During these times, our engineers will continue to maintain all servers and our hosting network, and regular support ticket service will continue. If you have questions regarding your account during these times, please submit a support ticket via your customer manager.

Our call center will continue to be open with regular hours of 9am EST to 9pm EST Monday through Friday unless otherwise noted above.

]]> New RSS Feed URLs Tue, 11 Dec 2007 18:42:15 +0000 The URL’s to our RSS feeds have been updated for ease of use. You can now subscribe to our feeds using the following URLs:

Network Updates:
http://support.digitalspace.net/rss/network.rss

DigitalSpace News:
http://support.digitalspace.net/rss/news.rss

Recent Posts in the Customer Forum:
http://support.digitalspace.net/rss/posts.rss

]]> Customer Service Availablility - November 8th Wed, 07 Nov 2007 19:47:21 +0000 On the morning of November 8th, 2007, our headquarters and call center location will be undergoing a facilities upgrade that may require a temporary disconnection of our inbound phone numbers. We expect all upgrades to be complete before our regular opening time of 9am EST, however, it is possible that the work could take longer than expected and impact the availability of our call center agents for a short time after 9am. If you are unable to reach our call center on the morning of November 8th, please submit a support ticket from your customer manager; our engineers will continue to work on and respond to all support tickets, as well as monitor and maintain all servers. This possible phone availability issue has no impact on the availability of our hosting network.

]]> DigitalSpace Newsletter - October 2007 Tue, 02 Oct 2007 21:22:12 +0000 The October 2007 edition of the DigitalSpace Newsletter is now available. You can read it online at: http://digitalspace.net/thereport0101/ to find out more about what’s new at DigitalSpace.

]]> Labor Day Support Update Fri, 31 Aug 2007 23:41:29 +0000 In observance of the Labor Day holiday, our call center will be closed on Monday, September 3rd. Regular phone support will resume on Tuesday, September 4th. During the Labor Day holiday weekend, our engineers will be responding to support tickets as normal; if you have any questions or problems, please submit them via the customer manager at https://my.digitalspace.net

]]> DigitalSpace Hosting Upgrade Complete Wed, 22 Aug 2007 14:15:56 +0000 On July 2nd, we began the migration of all hosting accounts over to the new Plesk 8.1 control panel system. Today, that process has been completed and all hosting accounts now have access to all of the great features available through Plesk 8.1.

If you have not already noticed, the product status inside your Customer Manager has been updated from Pending Migration to Active. Now that this has occurred, you will be able to ‘auto login’ to your hosting control panel, as
well as complete all other normal account management functions, including; upgrading your plan, viewing disk and bandwidth usage, and setting up Email Defense on your e-mail addresses for better Spam and Virus Protection.

With the migration behind us, we look forward to working with you and providing the highest level of support and service as you continue to work with, and build your online presence. As with any migration, you may notice some changes in the way things work. If you have questions as you work with your websites, or need assistance with a feature in your control panel,
please do not hesitate to communicate your questions to our customer service and support professionals. Your feedback is also greatly appreciated and will be used to continue our improvement of the services that we offer to each of our customers.

Our customer service team is available 9am to 9pm EST by calling 1-800-670-6077 or 1-614-277-2734 and our customer support department is available 24/7/365 when you submit your support inquiries through our online support request form or through your Customer Manager.

]]> Catch-All Email Update Mon, 13 Aug 2007 22:09:48 +0000 Please note that per our prior notifications regarding Catch-All email service, all Catch-All mailboxes have been disabled. Catch-All mailboxes allowed all mail sent to a domain (including spam and viruses addressed to non-existent email users) to be delivered to your mail box, which not only subjected you to a large amount of spam email but also put a higher than ordinary load on our mail servers. It is our understanding that Digital Space customers had previously been advised not to use the Catch-All mailboxes; however, if you were using the Catch-All email service, you can easily re-activate the email addresses that you wish to use without requiring any changes to your email client. We have posted instructions on our support site on the required change at Catch-All Email Issues

]]> Plesk Transition Progress Update Fri, 10 Aug 2007 19:01:58 +0000 Over the next few days, we will be completing the migration of all remaining
Digital Space hosting accounts over to the new Plesk 8.1 control panel
system. To date we have migrated approx. 75% of all websites and look
forward to finishing the process in the coming days.

For the remaining websites that are scheduled to be migrated, there will be
no downtime associated with the actual migration process. However, because
each website will be assigned a new IP address, we ask that you take a
moment to verify that you have the correct settings in place for your email
and FTP client software. Verifying that you are using the correct
information now could resolve any possible delays in working with your
account after the migration has completed.

When reviewing this information, replace any instance of previous server
names (example: something.frogspace.net) or an old IP address (such as
64.xx.xx.xx) with your domain name. Once you do this, our nameservers can
automatically update the IP address that your computer is connecting to upon
completion of the migration process.

After the migration, you will notice the product status inside your Customer
Manager will be updated from Pending Migration to Active. Once this has
occurred you will be able to ‘auto login’ to your hosting control panel, as
well as complete all other normal account management functions, including;
upgrading your plan, viewing disk and bandwidth usage, and setting up Email
Defense on your e-mail addresses for better Spam and Virus Protection.

If you have questions about your website or your new control panel, please
do not hesitate to contact our customer service and support teams for
assistance. Our customer service team is available 9am to 9pm EST by calling
1-800-670-6077 or 1-614-277-2734 and our customer support department is
available 24/7/365 when you submit your support inquiries through our online
support request form or through your Customer Manager.

]]> Server Hardware Upgrade - Completed Tue, 07 Aug 2007 22:36:24 +0000 Server 3 was rebooted to do some hardware upgrades. The upgrade was done this evening at 6:05pm EDT and the downtime was approximately 20 minutes.

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